This Policy applies to our websites, application, products or services that link to this policy
what information we collect;
how we use that information;
how this information is shared;
your rights; and
other useful privacy and security related matters
When you use our Services, we collect the following types of information:
Information you provide us: We collect information about you during the account registration
process for any of our Services. This information may include, but is not limited to your name,
postal address, e-mail address, phone number, credit/debit card details and any other details as
might be requested from you for the purpose of registration and/or continued use of our
We may also collect information from you if you request information or customer support.
Additional Information collected: We may also collect the following information:
name, contact information and message if you contact us or participate in a survey, contest
details such as traffic information, location data and other communication data (including
IP address and browser type) collected by your availing of the Services;
device information including unique device identified;
pages visited and content viewed, links and buttons clicked, URLs visited before and after
you use our Service. For more information about cookies and how to manage them please see
your betting, gaming, deposits, payments, payment method and other account transactions -
these are routinely analyzed to assist us in improving the Services we provide to you;
your telephone or Live Chat conversations – either to place a bet or a customer service
your response to marketing campaigns from us or through our third parties i.e. open/click on
information derived based on profiling activity (see below); and
information from third party databases to comply with our legal and regulatory obligations.
Cookie Collection We collect browser and cookie information when you first navigate to our
cookies will allow you to leave and re-enter our Websites without re-entering your password.
control their use, and information relating to our internet-based and mobile advertising, see
How do we use this information
We process personal information for these Services- and business-related purposes:
Account setup, verification and management:
We use personal information such as your name, email address, phone number, and
information about your device to set up and administer your account, provide technical and
customer support and training, verify your identity, process payment information and send
important account and Service information.
As a condition to using our Services, we will verify your geolocation so we can ensure that
we are authorized to provide the Services to you in your location. The above processing is
required in order for us to provide the Services to you pursuant to our terms and
To verify your age and accuracy of your registration details, including disclosure of such
information to third parties e.g. financial institutions and third party reference agencies.
This is required for the purpose of our complying with our legal obligations.
We may also use personal information to enforce our terms and conditions.
We use personal information to deliver and suggest tailored content to personalize your
experience with our Services. This is processing which is necessary for the purpose of our
legitimate interests in delivering or presenting relevant content to our customers.
Marketing and events:
Subject to any preferences you have expressed (where applicable), we use personal
information to deliver marketing and event communications to you across various platforms,
such as email, telephone, text messaging, direct mail, online, push notification or
otherwise. We will do this during the period of your relationship with us and, unless
specifically instructed otherwise by you, for a reasonable period of time after the
relationship has ended in order to inform you about products, services, promotions and
special offers which we think may be of interest to you.
If we send you a marketing email or SMS, it will include instructions on how to opt out of
receiving these marketing communications in the future. Please allow up to 48 hours for any
changes you make to your marketing preferences to be fully processed. Please remember that
even if you opt out of receiving marketing emails, we may still send you important Service
information related to your accounts and subscriptions.
Except where we use your personal data for marketing purposes on the basis of your prior
written consent and subject to any opt out preferences you notify to us in respect of
electronic direct marketing communications, we process personal data for marketing purposes
as necessary for the purpose of our legitimate interests in promoting our products and
We may publish players' aliases and/or chat names, along with any winnings and prizes
received, on our websites in accordance with our legitimate interests.
In order to provide the Services to you and for our legitimate purposes, we process personal
data to evaluate and manage risks to our business.
Surveys and polls:
If you choose to participate in a survey or poll, any personal information you provide may
be used for marketing or market research purposes in accordance with our legitimate
Diagnostics, research and development:
We use personal information for internal research and development purposes, to help diagnose
system problems, to administer our websites, to improve and test the features and functions
of our Services, to develop new content, products and services. To carry out testing and
analysis. This processing is necessary for the purpose of our legitimate interests.
Legal and regulatory obligations:
We may be required to use and retain personal information for legal and compliance reasons,
such as the prevention, detection, or investigation of a crime; or fraud. We may also use
personal information to meet our internal and external audit requirements, information
security purposes, and as we otherwise believe to be necessary or appropriate: (a) under
applicable law, which may include laws outside your country of residence; and (b) to respond
to requests from courts, law enforcement agencies, regulatory agencies, and other public and
government authorities, which may include such authorities outside your country of
In accordance with our legitimate interests detailed below or to comply with our legal
obligations, we carry out profiling and analysis based upon your location data, age, betting
and gameplay activity, interests and behaviours for the following purposes:
Customer segmentation to offer you tailored products and services, and more relevant
Risk and trading analysis; and
Licensing and legal obligations i.e. Responsible Gambling, Anti Money Laundering,
Age Verification, prevention of fraud and to ensure the integrity of sporting
We may be required to use and retain personal information for; loss prevention; and to
protect our rights, privacy, safety, or property, or those of other persons in accordance
with our legitimate interests.
How is the information shared
Your personal information may be transferred or disclosed to any company within the Group or,
subject to appropriate agreement, to third parties, for the processing of that personal
information based on our instructions and in compliance with this policy and any other
appropriate confidentially and security measures.
Within the Group: Any reference to the "Group" within this Policy includes Best Payout Casino
and all or any of its direct or indirect subsidiary undertakings, joint venture partners, and
their related companies. Any member of Best Payout Casino plc may use and share, within the
group and with its advisors, the information you provide and other information it holds about
you for the following purposes:
Account set up, verification and management;
Marketing and events
Risk management; and
Legal and regulatory obligations.
Our third-party service providers & partners: The Group may, from time to time, retain trusted
third parties to process your information to provide us with services globally, including for
customer support, information technology, payments, sales, marketing, data analysis, research
and surveys. As part our agreements with our partners, we may be required to share your
information for the purposes of calculating fees and benefits owed.
Third parties for legal reasons: We will share personal information when we believe it is
required, such as:
To comply with legal obligations and respond to requests from government agencies, including
law enforcement and other public authorities, which may include such authorities outside
your country of residence;
In the event of a merger, sale, restructure, acquisition, joint venture, assignment,
transfer, or other disposition of all or any portion of our business, assets, or stock
(including in connection with any bankruptcy or similar proceedings); and
To protect our rights, users, systems, and Services.
Regulatory body Your personal information including, but not limited to, your registration
details, betting records, records of payments, device information etc., may also be disclosed to
any regulatory body (with whom the Group has agreements (Memoranda of Understanding or "MOUs")
for the sharing of such data) in connection with policing the integrity or enforcing the rules
of a game and/or prevention and detection of crime and where the Group considers that there are
reasonable grounds to suspect that you may be involved in a breach of such rules or the law,
have knowledge of a breach of such rules or the law or otherwise pose a threat to the integrity
of the relevant game based upon our assessment of your betting behaviors or it may be based on
information provided to us by a regulatory body. Those bodies may then use your personal
information to investigate and act on any such breaches in accordance with their procedures.
Under the General Data Protection Regulation, you, as a data subject have a number of rights
which are detailed below. Some of these only apply in specific circumstances and are qualified
in several respects by exemptions in data protection legislation. We will advise you in our
response to your request if we are relying on any such exemptions.
Access to personal data:
You have a right to request a copy of the personal information that we hold about you.
Should you wish to make such a request, please see the Contact Us section for information on
how to contact us.
You should include adequate information to identify yourself and such other relevant
information that will reasonably assist us in fulfilling your request. Your request will be
dealt with as soon as possible.
Correction of personal data:
You can request us to rectify and correct any personal data that we are processing about you
which is incorrect. We provide you with account settings and tools to access the information
associated with your account.
Right to withdraw consent:
Where we have relied upon your consent to process your personal data, you have the right to
withdraw that consent.
To opt out of marketing, you can use the unsubscribe link found in the marketing
communication you receive from us.
Right of erasure:
You can request us to erase your personal data where there is no compelling reason to
continue processing. This right only applies in certain circumstances, it is not a
guaranteed or absolute right.
Right to data portability:
This right allows you to obtain your personal data that you have provided to us with your
consent or which was necessary for us to provide you with our products and services in a
format which enables you to transfer that personal data to another organization.
Right to restrict processing of personal data:
You have the right in certain circumstances to request that we suspend our processing of
your personal data. Where we suspend our processing of your personal data we will still be
permitted to store your personal data, but any other processing of this information will
require your consent, subject to certain exemptions.
Right to object to processing of personal data:
You have the right to object to our use of your personal data which is processed on the
basis of our legitimate interests. However, we may continue to process your personal data,
despite your objection, where there are compelling legitimate grounds to do so or we need to
process your personal data in connection with any legal claims.
Rights relating to automated decision making and profiling:
You have the right not to be subject to a decision which is based solely on automated
processing (without human involvement) where that decision produces a legal effect or
otherwise significantly affects you. This right means you can request that we involve one of
our employees or representatives in the decision-making process. We are satisfied that we do
not make automated decisions of this nature.
How to contact us For any requests related to your personal information or any of your rights
referenced above, please feel free to contact us in one of the following ways:
Email: [email protected].
Filing a complaint If you are not satisfied with how we manage your personal data, you have a
right to make a complaint to your local Data Protection Authority.
Other useful privacy & data security related matters
Retention We retain personal information for as long as we reasonably require it for legal or
business purposes. For the unregulated jurisdictions in which operate, and subject to us not
having a legal or regulatory requirement or a risk management reason for retaining your
information for a longer period, your information will be stored indefinitely post account
closure. We will take all necessary steps to ensure that the privacy of information is
maintained for the period of retention.
Security We recognize that online security and data protection is an area of vital importance
for all our customers, so it is important to us that you have confidence in the security of your
personal details before you register an account. We are committed to employing security measures
to protect your information from access by unauthorized persons and to prevent accidental or
unlawful processing, disclosure, destruction, loss, alteration and damage. Our technological
security solutions are very advanced and are governed by a mature framework. Our approach is
focused on preventing risks. In order to help us in this regard, we employ encryption whenever
possible to reduce the impact of any potential incidents. As the security of some communications
via the internet is not completely secure, we cannot guarantee the security of any information
that you disclose using your internet connection. You accept the inherent security implications
of using the internet and the Group will accept no liability for any direct, consequential,
incidental, indirect, or punitive losses or damages arising out of such an occurrence.